Reports
Call Center Performance Report
2025-05-16 to 2025-06-15
732
Total Calls
13:00:36
Total Talk Time
14
Active Operators
0
Evaluated Calls
Call Time Statistics by Project
| Project | Calls | Talk Time | Average Call Duration |
|---|---|---|---|
| BIT_AU_1 | 655 | 10:44:08 | 0:59 |
| BIT_USA_1 | 28 | 01:43:29 | 3:41 |
| BIT_PH_Hiring | 6 | 00:25:12 | 4:12 |
| BIT_USA_MAIN | 1 | 00:02:13 | 2:13 |
| peter_kemsley | 1 | 00:02:06 | 2:06 |
| BIT_AU-Nico | 1 | 00:01:43 | 1:43 |
| BIT_AU_1-JonielGalas | 2 | 00:00:46 | 0:23 |
| tanya_sharpe | 1 | 00:00:44 | 0:44 |
| alex_notyet | 2 | 00:00:15 | 0:07 |
| TOTAL | 697 | 13:00:36 | 1:07 |
Overall Metrics
Operators Performance
| Operator | Project | Calls | score_total | greeting | toxicity | sentiment | politeness | communication | english_level | problem_solving |
|---|---|---|---|---|---|---|---|---|---|---|
| Alex | alex_notyet | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| ALL-Admin | BIT_AU_1-JonielGalas | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| AntonLeyva | BIT_USA_1 | 12 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Alex | BIT_PH_Hiring | 1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Daniel | BIT_PH_Hiring | 1 | 3.0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Nico | BIT_PH_Hiring | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_USA_Static-Dan | BIT_USA_Static | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Daniel | BIT_AU_1 | 4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| GlydeneGudes | BIT_AU_1 | 234 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| GlydeneGudes | BIT_USA_1 | 3 | 4.4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| JonielGalas | BIT_USA_1 | 11 | 5.0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| JonielGalas | BIT_AU_1 | 414 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Nico | BIT_AU_1 | 7 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Nico | BIT_PH_Hiring | 4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |