The operator could improve by ensuring clear communication to avoid misunderstandings and by actively engaging with the customer to increase satisfaction.
Call History & Scores
Date
Duration (s)
Product Knowledge
Communication
Friendliness
Customer Satisfaction
Average Score
2025-04-25 13:39:10
None
8.0
7.0
8.0
6.0
7.3
Detailed Call Recommendations
The operator could improve by ensuring clear communication to avoid misunderstandings and by actively engaging with the customer to increase satisfaction.