Reports
Call Center Performance Report
2025-05-25 to 2025-06-24
578
Total Calls
10:50:25
Total Talk Time
14
Active Operators
0
Evaluated Calls
Call Time Statistics by Project
| Project | Calls | Talk Time | Average Call Duration |
|---|---|---|---|
| BIT_AU_1 | 559 | 09:57:42 | 1:04 |
| BIT_USA_1 | 5 | 00:23:12 | 4:38 |
| BIT_PH_Hiring | 4 | 00:18:53 | 4:43 |
| emily_leng | 1 | 00:02:39 | 2:39 |
| BIT_USA_MAIN | 1 | 00:02:13 | 2:13 |
| peter_kemsley | 1 | 00:02:06 | 2:06 |
| BIT_AU-Nico | 1 | 00:01:43 | 1:43 |
| BIT_AU_1-JonielGalas | 2 | 00:00:46 | 0:23 |
| tanya_sharpe | 1 | 00:00:44 | 0:44 |
| alex_notyet | 2 | 00:00:15 | 0:07 |
| janelle_fletcher | 1 | 00:00:12 | 0:12 |
| TOTAL | 578 | 10:50:25 | 1:07 |
Overall Metrics
Operators Performance
| Operator | Project | Calls | score_total | greeting | toxicity | sentiment | politeness | communication | english_level | problem_solving |
|---|---|---|---|---|---|---|---|---|---|---|
| Alex | alex_notyet | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| ALL-Admin | BIT_AU_1-JonielGalas | 3 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| AntonLeyva | BIT_USA_1 | 12 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Alex | BIT_PH_Hiring | 1 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Daniel | BIT_PH_Hiring | 1 | 3.0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_PH_Hiring-Nico | BIT_PH_Hiring | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| BIT_USA_Static-Dan | BIT_USA_Static | 0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Daniel | BIT_AU_1 | 4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| GlydeneGudes | BIT_AU_1 | 271 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| GlydeneGudes | BIT_USA_1 | 3 | 4.4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| JonielGalas | BIT_USA_1 | 11 | 5.0 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| JonielGalas | BIT_AU_1 | 451 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Nico | BIT_AU_1 | 7 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Nico | BIT_PH_Hiring | 4 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |